Hardware
Operating Systems
Career Focus
Technical Support Specialization
(Hardware, Software)
Professionals who can upgrade, troubleshoot, and optimize PCs
and computer systems for customers continue in demand across small,
medium, and large-size companies. The roles of technician, help-desk
professional and customer service representative are all excellent
entry points for individuals seeking to enter the Information Technology
(IT) workforce. Skills required include in-depth hardware understanding
and hands-on experience, including component specification and assembly
of PCs, general troubleshooting techniques, technical and networking
aspects of operating system environments (e.g., Windows and Unix),
and excellent communication and customer service skills. Ideal certifications
to pursue include A+ and Network+ for starters; later, candidates
may wish to pursue MCSA, MCSE or Cisco certification; or alternatively,
after gaining experience with the "nuts-and-bolts" of
computers, individuals may wish to transition to related career
opportunities in software testing or programming.
Prerequisite: Working knowledge of computers, interest in problem-solving
in a high-tech environment, and keen attention to detail; completion
of Windows Level 1 or equivalent knowledge.
